Pre-payment electricity meters
A number of people have asked about how they charge their pre-payment electricity meters if they are in being shielded or in strict isolation.
If you don’t have a new smart meter the following page from SSE advises people to ring their helpline and a key or card with credit will be sent to them’.
the number is 0345 072 9495 (Monday to Friday: 8am-8pm; Saturdays, 9am-6pm; Sundays, 9am-5pm)
They do warn that they are very busy and they don’t say how long it will be to get a key to you.
Details relating to how SSE is helping customers during the coronavirus…</
IF YOU DON’T HAVE A SMART METER
We encourage you to keep at least 14 days’ worth of credit on your meter in case you need to self-isolate.
If you’re not able to do this, please ask family members or friends if they can help you. Remember to wash your hands before and after you handle your card, and disinfect the card before it’s given to anyone. Don’t forget to disinfect the card again when it’s been returned. Also, try to avoid direct contact with the person who picks up and drops off the card.
If you’re unable to ask friends and family, please call us and we’ll help by taking payment over the phone and arranging for an engineer to deliver your credit on a key or card.
If you don’t have any funds to top up your meter, we can offer you a temporary credit or reduce any payments you’re making through your meter so your credit lasts longer. You can call us on 0345 072 9495 (Monday to Friday: 8am-8pm; Saturdays, 9am-6pm; Sundays, 9am-5pm). Our call centre will be busier than usual but please bear with us. Once you’re through we’ll review your situation and talk you through the options.
Remember – most meters have either an emergency credit or friendly credit facility if you’re temporarily unable to buy credit.